SaaS E-Commerce Platforms Web Accessibility Evaluation

Conference paper

Sohaib, Osama, Naderpour, Mohsen and Hussain, Walayat. (2018). SaaS E-Commerce Platforms Web Accessibility Evaluation. 2018 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE). 08 - 13 Jul 2018 Brazil: IEEE Xplore. pp. 353-359 https://doi.org/10.1109/FUZZ40674.2018
AuthorsSohaib, Osama, Naderpour, Mohsen and Hussain, Walayat
TypeConference paper
Abstract

Web accessibility related to cloud computing is more concerned at the application level where a human interacts with an application via a user interface. Although previous research has identified web accessibility influences on website effectiveness, the evaluation of the relative importance of web accessibility on software-as-a-service (SaaS) e-commerce platform has not been empirically determined. This study evaluates the web accessibility of SaaS e-commerce platform websites. The web accessibility features from the cloud accessibility taxonomy framework were evaluated for people with disabilities such as sensory (hearing and vision), motor (limited use of hands) and cognitive (language and learning disabilities) impairments. We conducted an expert evaluation using Fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution). The results show Shopify cloud-based e-commerce platform has a high number of web accessibility features from the proposed cloud accessibility framework followed by 3dCart, BigCommerce, Volusion, and WooCommerce.

Keywordscloud computing; software-as-a-service; SaaS; Commerce
Year01 Jan 2018
PublisherIEEE Xplore
Digital Object Identifier (DOI)https://doi.org/10.1109/FUZZ40674.2018
Web address (URL)https://ieeexplore.ieee.org/xpl/conhome/8466242
Open accessPublished as non-open access
Research or scholarlyResearch
Page range353-359
ISBN 978-1-5090-6020-7
Web address (URL) of conference proceedingshttps://ieeexplore.ieee.org/xpl/conhome/8466242/proceeding
Output statusPublished
Publication dates
Print13 Jul 2018
Publication process dates
Completed12 Feb 2024
Deposited21 Feb 2024
Additional information

© 2018 IEEE.

Place of publicationBrazil
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