Mitigating implicit racial bias in tipping : When direct and indirect experience matters
Journal article
O’Rourke, Anne-Maree, Belli, Alex and Mathmann, Frank. (2023). Mitigating implicit racial bias in tipping : When direct and indirect experience matters. Journal of Consumer Marketing. 40(5), pp. 609-621. https://doi.org/10.1108/JCM-03-2021-4556
Authors | O’Rourke, Anne-Maree, Belli, Alex and Mathmann, Frank |
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Abstract | Purpose Design/methodology/approach Findings Originality/value |
Keywords | race; direct experience; tipping; customer ratings; digital service platforms; indirect experience |
Year | 2023 |
Journal | Journal of Consumer Marketing |
Journal citation | 40 (5), pp. 609-621 |
Publisher | Emerald Publishing Limited |
ISSN | 0736-3761 |
Digital Object Identifier (DOI) | https://doi.org/10.1108/JCM-03-2021-4556 |
Scopus EID | 2-s2.0-85133916657 |
Open access | Published as green open access |
Page range | 609-621 |
Author's accepted manuscript | License All rights reserved File Access Level Open |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 13 Jul 2022 |
Publication process dates | |
Accepted | 20 Jun 2022 |
Deposited | 04 Aug 2023 |
https://acuresearchbank.acu.edu.au/item/8z724/mitigating-implicit-racial-bias-in-tipping-when-direct-and-indirect-experience-matters
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Author's accepted manuscript
AM_ORourke_2022_Mitigating_implicit_racial_bias_in_tipping.pdf | |
License: All rights reserved | |
File access level: Open |
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Publisher's version
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