Evaluating client experience of rehabilitation following acquired brain injury : a cross-sectional study

Journal article


Christie, Lauren, Egan, Cara, Wyborn, Josephine and Simpson, Grahame K.. (2021). Evaluating client experience of rehabilitation following acquired brain injury : a cross-sectional study. Brain Injury. 35(2), pp. 215-225. https://doi.org/10.1080/02699052.2020.1867768
AuthorsChristie, Lauren, Egan, Cara, Wyborn, Josephine and Simpson, Grahame K.
Abstract

Objective: To implement a service-wide approach in the collection of data to evaluate client experience of brain injury rehabilitation.

Methods: Mixed methods study. Clients with brain injury and family members of the Liverpool Brain Injury Rehabilitation Unit completed a purpose-designed Patient Experiences Survey for Brain Injury Rehabilitation (PES-BIR) which included closed and free-text responses, as well as the Client Services Questionnaire-8 (CSQ-8). The survey was completed by clients across the inpatient, community rehabilitation, vocational rehabilitation and community-based residential services.

Results: 118 questionnaires were completed in relation to 102 clients. The majority of respondents were clients (n = 79, 66.9%) with a small proportion of family members represented (n = 39, 33.1%). High levels of satisfaction were reported (CSQ-8 28.4 ± 3.8) and positive patient experience (PES-BIR total, 37.2 ± 5.5) across all services. Themes identified from the free-text responses suggested that client experience was influenced by communication with the client about their progress and within the team, tailoring of rehabilitation, access to specialist services, integration of care across the rehabilitation continuum and the rehabilitation environment.

Implications for practice: Routine collection and evaluation of client experience data in brain injury rehabilitation can be used to evaluate service delivery quality and guide further service improvements.

Keywordstraumatic brain injury ; acquired brain injury ; patient experience; consumer; rehabilitation ; outcome measurement; family; transitional living unit
Year01 Jan 2021
JournalBrain Injury
Journal citation35 (2), pp. 215-225
PublisherTaylor & Francis Ltd (UK)
ISSN0269-9052
Digital Object Identifier (DOI)https://doi.org/10.1080/02699052.2020.1867768
Web address (URL)https://www.tandfonline.com/doi/full/10.1080/02699052.2020.1867768
Open accessPublished as non-open access
Research or scholarlyResearch
Page range215-225
Publisher's version
License
All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online17 Jan 2021
Publication process dates
Accepted18 Dec 2020
Deposited04 Dec 2024
Additional information

© 2021 Taylor & Francis Group, LLC

Place of publicationUnited Kingdom
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https://acuresearchbank.acu.edu.au/item/911vw/evaluating-client-experience-of-rehabilitation-following-acquired-brain-injury-a-cross-sectional-study

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