Alison Rhona Owens


NameAlison Rhona Owens
Job titleSenior Lecturer (Academic Development)
Research instituteLearning and Teaching Centre

Research outputs

Exploring the benefits of contact centre offshoring: A study of trends and practices for the Australian business sector
Owens, Alison R.. (2014) Exploring the benefits of contact centre offshoring: A study of trends and practices for the Australian business sector. International Journal of Human Resource Management. 25(4), pp. 571 - 587. https://doi.org/10.1080/09585192.2013.807861

Journal article

Customer relationship management: A case study from a metropolitan campus of a regional university
Pember, Edward R., Owens, Alison and Yaghi, Shazhi. (2014) Customer relationship management: A case study from a metropolitan campus of a regional university. Journal of Higher Education Policy and Management. 36(2), pp. 117 - 128. https://doi.org/10.1080/1360080X.2013.861056

Journal article

Writing themselves: Using creative writing to facilitate international student accounts of their intercultural experience
Owens, Alison R. and Brien, Donna L.. (2014) Writing themselves: Using creative writing to facilitate international student accounts of their intercultural experience. New Writing. 11(3), pp. 359 - 374. https://doi.org/10.1080/14790726.2014.932815

Journal article

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