Enhancing performance in small professional firms through vision communication and sharing

Journal article


Jing, Fenwick, Avery, Gayle and Bergsteiner, Harald. (2014) Enhancing performance in small professional firms through vision communication and sharing. Asia Pacific Journal of Management. 31(2), pp. 599 - 620. https://doi.org/10.1007/s10490-013-9345-9
AuthorsJing, Fenwick, Avery, Gayle and Bergsteiner, Harald
Abstract

Despite evidence of a positive relationship, vision’s effects on performance are not fully understood, particularly in small professional service settings. This study advances prior research using a multi-stakeholder, multi-measure approach. It reports a positive relationship between vision-communication and -sharing on performance in Australian retail pharmacies using five measures—financial assessments, employee and customer satisfaction, productivity, and staff retention. Organizations whose managers communicate the vision to staff and whose employees share this vision outperform their peers across all business indicators and retain their employees longer. Financial performance and productivity were higher with long-term staff and managers.

Year2014
JournalAsia Pacific Journal of Management
Journal citation31 (2), pp. 599 - 620
PublisherSpringer New York LLC
ISSN1572-9958
Digital Object Identifier (DOI)https://doi.org/10.1007/s10490-013-9345-9
Scopus EID2-s2.0-84901339105
Web address (URL)http://doi.org/10.1007/s10490-013-9345-9
Page range599 - 620
Research GroupPeter Faber Business School
Place of publicationSingapore
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https://acuresearchbank.acu.edu.au/item/877xw/enhancing-performance-in-small-professional-firms-through-vision-communication-and-sharing

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