Emotionally intelligent strategies students use to manage challenging interactions with patients and families : A qualitative inquiry
Journal article
Foster, Kim N. and McCloughen, Andrea J.. (2020). Emotionally intelligent strategies students use to manage challenging interactions with patients and families : A qualitative inquiry. Nurse Education in Practice. 43, p. 102743. https://doi.org/10.1016/j.nepr.2020.102743
Authors | Foster, Kim N. and McCloughen, Andrea J. |
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Abstract | Healthcare students experience elevated stress associated with the interpersonal work of clinical practice. Emotional labour involves clinicians' use of intra- and inter-personal skills to manage their emotional states and promote patient and family emotional wellbeing. Effective emotional labour requires emotionally-intelligent skills. Learning to use these skills is critical to students' effective interpersonal management of stressful practice situations however, understanding of emotionally-intelligent strategies used by students on clinical placement is limited. To address this gap in knowledge, a qualitative study was conducted to investigate challenging interpersonal situations with patients and family experienced by pre-registration nursing and pharmacy students during clinical placement, and to identify how they used emotionally intelligent behaviours to manage those situations. Twenty final-year students from an Australian university were interviewed. Interpersonal situations experienced as challenging, involved patients or family members who were angry and aggressive, distressed, or embarrassed. Students used a broad range of cognitive, emotional, relational, and behavioural (CERB) emotionally-intelligent strategies to manage their own and others’ emotions and behaviours during these encounters. The CERB framework, derived from analysis of student strategies, is a useful resource for healthcare curricula to support emotional intelligence education for interpersonal skill development and building of empathy and resilience for clinical practice. |
Keywords | emotional labour; emotional intelligence; nursing; pharmacy; undergraduate; clinical placement; resilience |
Year | 2020 |
Journal | Nurse Education in Practice |
Journal citation | 43, p. 102743 |
Publisher | Elsevier Ltd |
ISSN | 1471-5953 |
Digital Object Identifier (DOI) | https://doi.org/10.1016/j.nepr.2020.102743 |
Scopus EID | 2-s2.0-85080097068 |
Research or scholarly | Research |
Page range | 1-8 |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 25 Feb 2020 |
Publication process dates | |
Accepted | 21 Feb 2020 |
Deposited | 03 Jul 2021 |
https://acuresearchbank.acu.edu.au/item/8w4z4/emotionally-intelligent-strategies-students-use-to-manage-challenging-interactions-with-patients-and-families-a-qualitative-inquiry
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