Moderated digital social therapy for young people with emerging mental health problems : A user-centered mixed-method design and usability study
Journal article
van Doorn, Marilon, Monsanto, Anne, Boeschoten, Cato M., van Amelsvoort, Thérèse, Popma, Arne, Öry, Ferko G., Álvarez-Jiménez, Mario, Gleeson, John, Jaspers, Monique W. M. and Nieman, Dorien H.. (2023). Moderated digital social therapy for young people with emerging mental health problems : A user-centered mixed-method design and usability study. Frontiers in Digital Health. 4, p. Article 1020753. https://doi.org/10.3389/fdgth.2022.1020753
Authors | van Doorn, Marilon, Monsanto, Anne, Boeschoten, Cato M., van Amelsvoort, Thérèse, Popma, Arne, Öry, Ferko G., Álvarez-Jiménez, Mario, Gleeson, John, Jaspers, Monique W. M. and Nieman, Dorien H. |
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Abstract | Introduction: Over 25% of Dutch young people are psychologically unhealthy. Individual and societal consequences that follow from having mental health complaints at this age are substantial. Young people need care which is often unavailable. ENgage YOung people earlY (ENYOY) is a moderated digital social therapy-platform that aims to help youngsters with emerging mental health complaints. Comprehensive research is being conducted into the effects and to optimize and implement the ENYOY-platform throughout the Netherlands. The aim of this study is to explore the usability and user experience of the ENYOY-platform. Methods: A user-centered mixed-method design was chosen. 26 young people aged 16–25 with emerging mental health complaints participated. Semi-structured interviews were conducted to explore usability, user-friendliness, impact, accessibility, inclusivity, and connection (Phase 1). Phase 2 assessed usability problems using the concurrent and retrospective Think Aloud-method. User experience and perceived helpfulness were assessed using a 10-point rating scale and semi-structured interviews (Phase 3). The Health Information Technology Usability Evaluation Scale (Health-ITUES; Phase 1) and System Usability Scale (SUS; Phase 2 and 3) were administered. Qualitative data was analyzed using thematic analysis. Task completion rate and time were tracked and usability problems were categorized using the Nielsen's rating scale (Phase 2). Results: Adequate to high usability was found (Phase 1 Health-ITUES 4.0(0.34); Phase 2 SUS 69,5(13,70); Phase 3 SUS 71,6(5,63)). Findings from Phase 1 (N = 10) indicated that users viewed ENYOY as a user-friendly, safe, accessible, and inclusive initiative which helped them reduce their mental health complaints and improve quality of life. Phase 2 (N = 10) uncovered 18 usability problems of which 5 of major severity (e.g. troubles accessing the platform). Findings from Phase 3 (N = 6) suggested that users perceived the coaching calls the most helpful [9(0.71)] followed by the therapy content [6.25(1.41)]. Users liked the social networking aspect but rated it least helpful [6(2.1)] due to inactivity. Conclusion: The ENYOY-platform has been found to have adequate to high usability and positive user experiences were reported. All findings will be transferred to the developmental team to improve the platform. Other evaluation methods and paring these with quantitative outcomes could provide additional insight in future research. |
Keywords | usability; user experience; indicative prevention; youth mental health; e-health; early detection; early intervention |
Year | 2023 |
Journal | Frontiers in Digital Health |
Journal citation | 4, p. Article 1020753 |
Publisher | Frontiers Media S.A. |
ISSN | 2673-253X |
Digital Object Identifier (DOI) | https://doi.org/10.3389/fdgth.2022.1020753 |
Open access | Published as ‘gold’ (paid) open access |
Page range | 1-18 |
Funder | Netherlands Organization for Health Research and Development |
Publisher's version | License File Access Level Open |
Output status | Published |
Publication dates | |
Online | 09 Jan 2023 |
Publication process dates | |
Accepted | 19 Dec 2022 |
Deposited | 13 Nov 2023 |
Grant ID | 60–63600–98–319 |
https://acuresearchbank.acu.edu.au/item/8zyy7/moderated-digital-social-therapy-for-young-people-with-emerging-mental-health-problems-a-user-centered-mixed-method-design-and-usability-study
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Publisher's version
OA_van_Doorn_2023_Moderated_digital_social_therapy_for_young.pdf | |
License: CC BY 4.0 | |
File access level: Open |
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