Australian mental health consumers' contributions to the evaluation and improvement of recovery-oriented service provision

Background: one key component of recovery-oriented mental health services, typically overlooked, involves genuine collaboration between researchers and consumers to evaluate and improve services delivered within a recovery framework. Method: Eighteen mental health consumers working with staff who had received training in the Collaborative recovery Model (CrM) took part in in-depth focus group meetings, of approximately 2.5 hours each, to generate feedback to guide improvement of the CrM and its use in mental health services. Results: Consumers identified clear avenues for improvement for the CrM both specific to the model and broadly applicable to recovery-oriented service provision. Findings suggest consumers want to be more engaged and empowered in the use of the CrM from the outset. Limitations: improved sampling procedures may have led to the identification of additional dissatisfied consumers. Conclusions: Collaboration with mental health consumers in the evaluation and improvement of recovery-oriented practice is crucial with an emphasis on rebuilding mental health services that are genuinely oriented to support recovery.