Emotional demands, emotional labour and occupational outcomes in school principals modelling the relationships

Journal article


Maxwell, Aimee and Riley, Phil. (2017) Emotional demands, emotional labour and occupational outcomes in school principals modelling the relationships. Educational Management, Administration & Leadership. 45(3), pp. 484 - 502. https://doi.org/10.1177/1741143215607878
AuthorsMaxwell, Aimee and Riley, Phil
Abstract

Most research into emotional labour is focussed on front-line service staff and health professionals, in short-term interactions. Little exists exploring the emotional labour involved in repeated ongoing interactions by educational leaders with key stakeholders. This study explored the relationships between emotional demands, three emotional labour facets, burnout, wellbeing and job satisfaction in 1320 full-time school principals. Principals displayed significantly higher scores on emotional demands at work, burnout and job satisfaction, and significantly lower wellbeing scores than the general population. Structural equation modelling revealed that emotional demands predicted the elevated use of all emotional labour strategies. Surface Acting-Hiding emotions had an inverse relationship with burnout, wellbeing and job satisfaction. Surface Acting-Faking emotions had an inverse relationship with job satisfaction. Deep Acting demonstrated no significant associations with outcome variables. The findings of this study extend the current literature on the effects of emotional labour. The study also extends understanding about the separate effects of the facets of emotional labour, which will aid in the development of interventions to reduce high levels of burnout reported by educational leaders.

Year2017
JournalEducational Management, Administration & Leadership
Journal citation45 (3), pp. 484 - 502
PublisherSage Publications Ltd.
ISSN1741-1432
Digital Object Identifier (DOI)https://doi.org/10.1177/1741143215607878
Scopus EID2-s2.0-85014938007
Page range484 - 502
Research GroupInstitute for Positive Psychology and Education
Place of publicationUnited Kingdom
EditorsT. Bush
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https://acuresearchbank.acu.edu.au/item/858yw/emotional-demands-emotional-labour-and-occupational-outcomes-in-school-principals-modelling-the-relationships

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