Performance, stress, and attitudinal outcomes of perceptions of others’ entitlement behavior: Supervisor–subordinate work relationship quality as moderator in two samples

Journal article


Hackney, Kaylee J., Maher, Liam P., Daniels, Shanna R., Hochwarter, Wayne and Ferris, Gerald R.. (2018) Performance, stress, and attitudinal outcomes of perceptions of others’ entitlement behavior: Supervisor–subordinate work relationship quality as moderator in two samples. Group and Organization Management. 43(1), pp. 101 - 137. https://doi.org/10.1177/1059601117696676
AuthorsHackney, Kaylee J., Maher, Liam P., Daniels, Shanna R., Hochwarter, Wayne and Ferris, Gerald R.
Abstract

Supervisor–subordinate work relationships are based on a series of potentially fluctuating resource allocation episodes. Building on this reality, we hypothesized in the present research that supervisor–subordinate work relationship quality will neutralize the negative attitudinal and behavioral strain effects associated with perceptions of others’ entitlement behavior. We draw upon the transactional theory of stress, and the social exchange and support features of leader–member exchange theory, to explain our expected neutralizing effects on job tension, job satisfaction, and contextual performance/citizenship behavior. Results supported study hypotheses in Sample 1. Findings were replicated in Sample 2 and extended by also demonstrating the interaction effect on task performance. Contributions to theory and research, strengths and limitations, directions for future work, and practical implications are discussed.

Keywordsperceived entitlement; relationship quality; leader–member exchange; job performance; well-being
Year2018
JournalGroup and Organization Management
Journal citation43 (1), pp. 101 - 137
PublisherSage Publications Ltd.
ISSN1059-6011
Digital Object Identifier (DOI)https://doi.org/10.1177/1059601117696676
Scopus EID2-s2.0-85040339815
Page range101 - 137
Research GroupCentre for Sustainable HRM and Wellbeing
Place of publicationUnited States of America
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https://acuresearchbank.acu.edu.au/item/85666/performance-stress-and-attitudinal-outcomes-of-perceptions-of-others-entitlement-behavior-supervisor-subordinate-work-relationship-quality-as-moderator-in-two-samples

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