Who is deserving and who decides: Entitlement as a work-situated phenomenon

Journal article


O'Leary-Kelly, Anne, Rosen, Christopher C. and Hochwarter, Wayne. (2017) Who is deserving and who decides: Entitlement as a work-situated phenomenon. The Academy of Management Review. 42(3), pp. 417 - 436. https://doi.org/10.5465/amr.2014.0128
AuthorsO'Leary-Kelly, Anne, Rosen, Christopher C. and Hochwarter, Wayne
Abstract

Popular press accounts and emerging research suggest that organizations increasingly face the prospect of managing employees who are highly entitled, yet relatively little research has explored entitlement in work settings. Moreover, in the limited existing research, scholars have considered entitlement through a narrow lens, primarily viewing it as a stable individual difference without consideration of the social context that surrounds the individual. The conceptualization presented here, which we label “work-situated entitlement,” depicts entitlement as a socially determined work condition that reflects a misalignment between perceptions of the individual employee and perceptions of the workgroup. Situating entitlement in the work context allows for explanation of both the processes through which work-situated entitlement develops and its emotional and behavioral effects. This model provides a broader conceptualization of entitlement and illustrates how organizations might intervene to limit its deleterious work-related consequences.

Keywordsentitlement; deservingness; individual differences; affect; emotion
Year2017
JournalThe Academy of Management Review
Journal citation42 (3), pp. 417 - 436
PublisherAOM
ISSN0363-7425
Digital Object Identifier (DOI)https://doi.org/10.5465/amr.2014.0128
Scopus EID2-s2.0-85027043214
Page range417 - 436
Research GroupCentre for Sustainable HRM and Wellbeing
Place of publicationUnited States of America
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