Employer engagement in active labour market programmes : The role of boundary spanners
Journal article
Ingold, Joanne. (2018). Employer engagement in active labour market programmes : The role of boundary spanners. Public Administration : An international quarterly covering public administration throughout the world. 96(4), pp. 707-720. https://doi.org/10.1111/padm.12545
Authors | Ingold, Joanne |
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Abstract | The involvement (or engagement) of employers is critical to the success and effectiveness of active labour market programmes (ALMPs), yet little is known about how street-level organizations (SLOs) delivering them interact with employers. This article draws on interviews with ‘employer engagement’ staff in SLOs contracted to deliver the UK's principal ALMP, the ‘Work Programme’. Conceptualizing these staff as ‘boundary spanners’ who operated both within SLOs and at the physical boundaries between SLOs and employers, the study found that their day-to-day work involved three key types of activities. First, initial business-to-business ‘sales’ approaches to employers; second, a complex process of matching of clients to employers’ requirements through intra-organizational interactions; third, the building and maintenance of trusting inter-organizational relationships with employers. The strategies and tensions revealed emphasize the under explored, but critical, role of inter-personal dynamics, both within and at the boundary of SLOs, in the aim of assisting people into employment. |
Keywords | active labour market programmes; street-level organizations; employer engagement; boundary spanners |
Year | 01 Jan 2018 |
Journal | Public Administration : An international quarterly covering public administration throughout the world |
Journal citation | 96 (4), pp. 707-720 |
Publisher | John Wiley and Sons Ltd (UK) |
ISSN | 0033-3298 |
Digital Object Identifier (DOI) | https://doi.org/10.1111/padm.12545 |
Web address (URL) | https://onlinelibrary.wiley.com/doi/10.1111/padm.12545 |
Open access | Published as non-open access |
Research or scholarly | Research |
Page range | 707-720 |
Author's accepted manuscript | License All rights reserved File Access Level Open |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 16 Aug 2018 |
Publication process dates | |
Accepted | 07 Aug 2018 |
Deposited | 07 Jun 2024 |
Additional information | © 2018 John Wiley & Sons Ltd |
For author manuscript: | |
Place of publication | United Kingdom |
https://acuresearchbank.acu.edu.au/item/9099y/employer-engagement-in-active-labour-market-programmes-the-role-of-boundary-spanners
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Author's accepted manuscript
AM_Ingold_2018_Employer_engagement_in_active_labour_market.pdf | |
License: All rights reserved | |
File access level: Open |
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