Wearables for well - being : A longitudinal in situ study of smartwatches to understand and enhance line-level housekeeping work

Journal article


Necaise, Aaron, Mejia, Cynthia, Kider, Joseph T., Shoss, Mindy and Amon, Mary Jean. (2024). Wearables for well - being : A longitudinal in situ study of smartwatches to understand and enhance line-level housekeeping work. International Journal of Human-Computer Interaction. pp. 1-17. https://doi.org/10.1080/10447318.2024.2313887
AuthorsNecaise, Aaron, Mejia, Cynthia, Kider, Joseph T., Shoss, Mindy and Amon, Mary Jean
Abstract

Increased strain on the hospitality industry following the COVID-19 pandemic and ensuing labor shortages has led to calls for new technologies such as smartwatches for understanding and improving work conditions for housekeepers, who are often from vulnerable and marginalized populations. In addition to concerns regarding how new technologies will be received by workers, questions remain as to whether metrics derived from smartwatches can usefully predict aspects of the worker experience, such as feelings of stress. We recruited 20 hotel housekeepers to wear smartwatch-based sensors during work for approximately 20 eight-hour shifts. In addition to pre- and post-participation surveys on workplace attitudes, participants provided daily stress ratings. Findings revealed increased technology acceptance and perceptions of organizational support following smartwatch use. Smartwatch metrics reliably predicted participant ratings of daily and overall stress. Theoretical implications for technology acceptance and practical implications for introducing technology into the workplace are discussed.

Keywordssmartwatches; wearables ; hospitality; employee well-being; task-technology fit; stress
Year01 Jan 2024
JournalInternational Journal of Human-Computer Interaction
Journal citationpp. 1-17
PublisherTaylor & Francis Ltd (UK)
ISSN1532-7590
Digital Object Identifier (DOI)https://doi.org/10.1080/10447318.2024.2313887
Web address (URL)https://www.tandfonline.com/doi/full/10.1080/10447318.2024.2313887
Open accessPublished as non-open access
Research or scholarlyResearch
Page range1-17
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All rights reserved
File Access Level
Controlled
Output statusPublished
Publication dates
Online15 Mar 2024
Publication process dates
Accepted29 Jan 2024
Deposited09 Oct 2024
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Additional information

© 2024 Taylor & Francis Group, LLC

This research was supported by grant number T42OH008438 and equipment loan 2022-001 F, funded by the National Institute Occupational Safety and Health (NIOSH) under the Centers for Disease Control and Prevention (CDC). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the NIOSH or CDC or the Department of Health and Human Services.

Place of publicationUnited States
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