Emotion management and solidarity in the workplace : A call for a new research agenda
Journal article
McKenzie, Jordan, Olson, Rebecca E., Patulny, Roger, Bellocchi, Alberto and Mills, Kathy A.. (2019). Emotion management and solidarity in the workplace : A call for a new research agenda. The Sociological Review. 67(3), pp. 672-688. https://doi.org/10.1177/0038026118822982
Authors | McKenzie, Jordan, Olson, Rebecca E., Patulny, Roger, Bellocchi, Alberto and Mills, Kathy A. |
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Abstract | Research focusing on the management of emotion features prominently in studies of employee attrition, gender inequality and workplace satisfaction, but rarely in research on worker solidarity. Against a backdrop of increasing individualisation within late modern society, research about workplace management of emotion has become bifurcated along sociological or organisational psychology lines. Within the sociology literature, management of emotion is theorised as a commercialised, relational and (often) alienating experience. Within organisational psychology literature and research, the emphasis is on harnessing individual traits and skills (e.g. emotional intelligence) to regulate emotions for increased productivity and employee retention. In this article, the authors call for a new research agenda that prioritises the examination of solidarity between workers alongside the analysis of emotion management. This call is based in a critical reading of the sociological and organisational psychology scholarship addressing the management of emotions. Through the example of teaching work, the authors provide a critique of scholarship on workplace strategies that promote highly individualised understandings of managing emotions through resilience training and other simplified techniques. They argue that workplaces should recognise the dangers of uncritically adopting individualised strategies for managing emotions, and propose a research agenda that seeks to understand how emotion management can affect worker solidarity. |
Keywords | emotion management; emotional intelligence; emotional labour; emotional regulation; individualisation; resilience |
Year | 2019 |
Journal | The Sociological Review |
Journal citation | 67 (3), pp. 672-688 |
Publisher | SAGE Publications |
ISSN | 1467-954X |
0038-0261 | |
Digital Object Identifier (DOI) | https://doi.org/10.1177/0038026118822982 |
Scopus EID | 2-s2.0-85060762185 |
Open access | Published as green open access |
Research or scholarly | Research |
Page range | 672-688 |
Funder | Australian Research Council (ARC) |
Research Group | Institute for Learning Sciences and Teacher Education (ILSTE) |
Author's accepted manuscript | License All rights reserved File Access Level Open |
Publisher's version | License All rights reserved File Access Level Controlled |
Output status | Published |
Publication dates | |
Online | 22 Jan 2019 |
ARC Funded Research | This output has been funded, wholly or partially, under the Australian Research Council Act 2001 |
Grant ID | ARC/LP150100030 |
https://acuresearchbank.acu.edu.au/item/8v7xx/emotion-management-and-solidarity-in-the-workplace-a-call-for-a-new-research-agenda
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File access level: Open |
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